November 2009

The first of these new room types came into use at the start of the new season on 9th November, with Disney’s Hotel Cheyenne and Disney’s Hotel Santa Fe now trying to coax their guests to pay extra for one of two alternative room categories.

At Disney’s Hotel Cheyenne —

• Rio Grande rooms guarantee a location along the tranquil Rio Grande River, running between the two hotels, which also gets you closer to the parks and Disney Village path in the morning and evening.

• Buffalo rooms are located near to the main reception, restaurant, bar and shop, so you’re close to all the facilities — particularly breakfast.

Supplements: From £7 to £16 (€10 to €16) per night depending on season.

At Disney’s Hotel Santa Fe —

• Rio Grande rooms are the same as above, guaranteeing a location along the Rio Grande River, and therefore right next to the path to the parks and Disney Village.

• Eldorado rooms are located near to the main reception, restaurant, bar and shop, perhaps particularly useful with the expansive and complicated layout of the Santa Fe, although you might not have a great view.

Supplements: From £7 to £16 (€10 to €16) per night depending on season.

So, for a reasonable price, you can end that moment of concern when you arrive at the reception of these two hotels, the smiling Cast Member pulls out the map and begins to mark on the location of your room… Whether you’d like a river or restaurant location, it can now be locked in.

But that’s all you get — a guaranteed location. There are no extra facilities in these rooms, no air conditioning, no treats, and if the allocated Eldorado, Buffalo and Rio Grande rooms aren’t booked up, it’s not unthinkable that they might be offered as standard rooms to other guests.

Over at Disney’s Davy Crockett Ranch, meanwhile, a brand new cabin is due to be unveiled after being featured for the first time in the latest brochure. And here, for an admittedly larger supplement, you don’t just get a better location near the Ranch Village but a completely new cabin layout and extras.

Premium 2-Bedroom Cabin at Disney’s Davy Crockett Ranch —

• Sleeps up to 6 people with a double bed and 4 single beds.
• Air conditioning.
• Two shower rooms.
• Private terrace with barbecue.
• Walking distance from the Davy Crockett Ranch village.

Supplements: From £21 to £29 (€20 to €30) per night depending on season.

These “Premium 2-Bedroom Cabins” become available from the next season start on 2nd April 2010, though the previous 2 Bedroom Cabin option appears to remain, now listed as a supplement to the side of the 1-Bedroom Cabins.

The need for air conditioning in these cabins (in Paris) is questionable and the lack of a bath between the two shower rooms is an odd omission, but they will finally give the resort a much-requested accommodation option for larger families with more than 2 children.

So, what do you think? Would you be willing to pay these supplements for a better “Value” experience, or is Disneyland Paris pushing its luck?

It’s notable that guests could often request certain room locations at Cheyenne and Santa Fe before now and, though these could not always be guaranteed, they were at least given without the cost of a supplement. Are they trying to charge us for something that used to be openly available, or offering a welcome new choice for their hotel rooms?

The Rio Grande is a beautiful, hidden gem of an area within the resort. Just a short walk from Disney Village, it’s incredibly peaceful and great fun to explore — but does often look “forgotten”, rather than simply hidden. Trees overgrown, lights not working, signs and maps faded. If they’ve re-discovered the Rio Grande for the purposes of a room supplement, let’s hope they supplement the amount of attention this area gets from maintenance, too.

• Find more information on packages and pricing at www.disneylandparis.com.

Pictures: © Disney / DLRP Today.

It was a surprise outing for the couple, more used to the calm beet fields of Marne-la-Vallée, as they stepped out into the bright lights of the city to inaugurate the Christmas celebrations on the Place de la Concorde, at the heart of Paris.

For the first time in years, they appeared as guests of honour at the foot of the Champs Elysées, as children from the French Red Cross helped them launch the illumination of the giant Ferris Wheel at 17:30 and cut the ribbon for the international Christmas markets to officially open.

They also helped reveal a stunning ice sculpture of Le Château de la Belle au Bois Dormant as part of the Ice Magic exhibit.

Every city has a giant wheel and a Christmas market these days, but how many are just a short RER train ride away for a famous Mouse and his girlfriend?

Update 27.11.2009 — More Pictures & Video

Disneyland Paris have released more photos of the event, showing the truly stunning ice sculptures of the Eiffel Tower and Sleeping Beauty Castle:

Not only that, enjoy this fun official video of the event, from our new YouTube Channel:

We launched the DLRP Today channel on YouTube recently to share official footage and video clips from Disneyland Paris to accompany various news updates on the site. Hop over and subscribe now!

Pictures © Disney.

We’ve been waiting a long time for this. Nothing compared to Disney Studio 1 just across the way, of course, but with scaffolding going up back in early April and the first tarp sheets only coming down, the former Television Production Tour building has enjoyed a good — and much needed — 7 or so months of TLC.

First — remember how it used to look?

Arguably one of the nicest buildings of the park in 2002, with a smart Streamline Moderne art deco design, it nevertheless began to look more than a little out of place one the warm, detail-rich buildings and sets of 2007/08’s Hollywood Boulevard sprung up opposite.

Where they had intricate, saturated palettes of colours, realistic weathering and period features a-plenty, the old Walt Disney Television Studios had a whitewash — or rather a yellow-wash — of one single colour with cold turquoise details.

This contrast difference became especially clear when walking down the route (perhaps known as Vine Street) in front of The Twilight Zone Tower of Terror, with the monotone, concrete building now forming a landmark at the end.

Add to these differences the fact that portions of the building had become dirtier than perhaps anything ever before in Disneyland Paris, the “fins” in particular looking as if they were about to crumble, and you’ve got the format of a desperately-needed refurbishment.

Fans could barely believe their eyes when Mouetto on Disney Central Plaza posted this photo last week… had it just blown down?

But their hopes came true — the refurbishment wasn’t stuck in the legal nightmare of Studio 1 but ready to go live! The first half of the building was fully uncovered by the weekend, as captured by NewsDLRP:

The new colours match exactly those on the covering used during the refurbishment. Under the windows and at the top, the sleek lines are now picked out in a light yellow with a darker gold-brown in between adding a further sense of detail.

The building’s main colour is now a slightly deeper orange, similar to that applied to Front Lot a couple of years ago, and the fins have warm red accents rather than turquoise, as spotted several months ago.

Whilst the rest of the Stitch Live! / Playhouse Disney building remains wrapped in scaffolding, the only thing missing from this first section is the old ‘Walt Disney Television Studios’ sign itself…

Pictures: DLRP Today, Mouetto, NewsDLRP.

Alongside a full refurbishment of the ride, the two weeks of closure from 9th to 20th November saw 200 dolls redressed in brand new costumes, the addition of 150 special props and accessories and, for the first time ever, the addition of the special Christmas soundtrack, never before heard in Paris.

The Celebrations begin outside, where the whole attraction signage has been switched out for a new design of flags in red and green, dotted with snow flakes, sitting on golden yellow flagpoles.

Captured by Scrooge on Disney Magic Interactive, the exterior decoration also features dressing on the boat, a “Celebration” caption on the secondary entrance sign and an additional notice explaining that throughout our cruise we’ll see “the traditional celebrations which bring all the children together”.

And inside? First we direct you to a special interview with costuming production senior manager Hélène Hanquez on DLRP Magic.com, all about the returning overlay. Not only will you find some exclusive photographs, like that below, but it’s full of interesting details behind the overlay.

It appears it was none other than George Kalogridis, our departing operations chief, who suggested the return, with the entire project — including repairing or entirely replacing many of the old costumes — completed in just 4 months. The results, even from the few photos seen so far, are beautiful.

“There are some absolutely splendid costumes, sequinned, satiny, with an enormous amount of feathers and fabric more radiant than ever before…” — Hélène Hanquez

Though no doubt, the most exciting revelation from Hélène is the inclusion of seasonal music in the overlay for the first time. Coming from the American parks, the Small World Christmas mix features the classic Sherman Brothers theme interspersed with festive songs such as Jingle Bells — naturally, sung in several languages. A 15-minute compilation was released on the Musical History of Disneyland CD box set, and a festive mix is reportedly being played even outside the attraction, replacing the regular area loop!

All this is quite a pleasant surprise from a resort usually timid to attempt seasonal overlays of its attractions. An interesting post from a member named “RiverRogue” on magicforum might explain some of the background to the project — which appears to be distant from the Entertainment department, who usually reign over Christmas:

Well suspected; from what I’ve gathered seasonal entertainment didn’t have much to do with this year’s “Celebration”. Its project manager comes from a business-related department and was a long-time operational cast member. When he proposed the project he was given a very tight budget and in my opinion made the most of it, not least because he’s very hands-on and did a lot of things himself.

As for the graphics and music, he enlisted a friend of his (also a former operator) in the merchandise division to do the graphic design and audio mixing. The signage was then physically produced in the resort’s Central Shops while Imagineering and the audio maintenance crew installed the new music.

Lights, projections, sequins, feathers, shimmering costumes and sparkly music… This might just be the Celebration to top all others. Bravo and all our greatest thanks to those who pushed for its return and worked so hard to complete it to this standard.

Though the oceans are wide and the mountains divide, you want to see Christmas in Disneyland Paris more than ever now, right?

Yes, the company which brought us Audio-Animatronics and countless other innovations is clearly having a few issues with this project.

From an advertisement billboard to a larger advertisement billboard, to the current refurbishment tarpaulin, it feels like this will never end. The last official line said the refurbishment had already begun and would be finished by December. It never began.

We now appear to know for sure that the front of Disney Studio 1 won’t see the light of day again this decade. If you should happen to write or email asking what on earth has been going on, the new standard reply seems to be more about buying time than giving dates and details, as the previous response.

Here it is:

Thank you for your email concerning Disneyland® Paris.

To begin with, I would like to thank you for your loyalty in Disneyland Paris. Indeed, it is truly heartening to learn that you have visited the Resort on so many occasions.

Further to your query, I regret to inform you that due to unforeseen technical difficulties with the refurbishment work taking place on Studio 1, the work has been exceptionally delayed. Therefore, we are unable to confirm when the scaffolding will be removed.

Now 15 months and counting since the refurbishment scaffolding was put in place and 4 months since we were told the refurbishment had just begun, this appears to be a pretty exceptional delay. The shell of a building was probably built in less time back in 2000/2001.

What can you say? Well, you can email… and please do.

And if anyone happens to actually know what these “technical difficulties” are, get in touch. The magicforum members have been coming up with a few good possibilities, let’s see what you make of these…

• They lost the ladder so that they can climb onto the scaffolding to start work. Any donations of a ladder greatly received by Disney.

• The contractors are scared of the dark, so couldn’t go under the fake Studio 1 frontage.

• The contractors don’t have hopper tickets and are stuck in Disneyland Park trying to dig a tunnel into the Studios.

• The weather is not good enough – they are waiting for snow.

• They ordered orange and green paint, but red and white came, so they painted the Character Express horrible colours instead.

• Someone stole their hardhats and replaced them with Mickey ears.

• They are on strike – holding out for Castle Club rooms rather than the Empire State Club.

• They are stuck on Wilderness Island without a canoe.

• The materials are coming via Royal Mail.

• They are waiting for the railroad train to stop at Adventureland.

Or maybe…

• They decided to have a quick ride on Crush’s Coaster before starting last year and still haven’t reached the loading dock.

Feel free to add your own suggestion below, we’ve plenty of time…

It was the second time the Austrian group had taken over management of one of the resort’s Selected Hotels just beyond Disney’s Hotel Santa Fe on the other side of the Boulevard Circulaire. But unlike the Dream Castle Hotel, which had been developed and managed with care from the start by Mövenpick, InterContinental’s Holiday Inn always seemed something of a missed opportunity.

Given a grand stature, bold interior design and a fun theme when developed in collaboration with DLP-I (Disneyland Paris Imagineering) and the Val d’Europe design team, the subsequent management left a little to be desired, with little focus on the themed touches and just average service. Its lobby, notably, filled with enough coin-operated machines to keep a small school happy.

The first phase of investment in the hotel from the partnership of Warimpex, UBM and Vienna International has now been completed, celebrated with a special event at the hotel last night. In total, €4 million has been spent enlarging and improving the restaurant, improving the bar and lobby, refurbishing guest rooms, completely rebuilding the pool and wellness area, rebranding everything to the new image and enhancing the existing circus themes.

“It is our aim to further strengthen the position as a family hotel at the destination and to attract new guests,” argues Rudolf Tucek, CEO of Vienna International Hotelmanagement AG. “Especially in the last twelve months, the destination of Disneyland Paris has shown that people continue to invest in a family holiday despite the economically challenging times.

However, Tucek points out a strong change in their source markets: “This year up to 320 per cent more guests came from Austria, an additional 80 per cent from the Czech Republic, 75 per cent from France and 60 per cent from Switzerland. By comparison, we saw a decline of up to 50 per cent from the UK, which could be offset thanks to the growth from the other countries.”

And how is the hotel performing financially? UBM CEO Karl Bier stated: “Both the Magic Circus as well as the neighbouring Dream Castle Hotel, which began operations in 2003, are outstanding investments. Even during the economic crisis, the two hotels have been in the black.

“For the real estate market, the worst should be over by now and we are looking optimistically towards the future: the economic research institutes forecast a recovery of the economy, the banks are providing sufficient liquidity, and investment pressure can be recognised once more among institutional investors. These are all signs that we have passed the low point.”

Even better, the group intend to invest another €4 million next year with the construction of a brand new conference pavilion at the hotel, the foundations and structural requirements of which have already been put in place during the current works. The hotel is being taken slightly upmarket, properly fulfilling in “feel” its 4-star status, with the new focus now firmly on families and conferences, perhaps then putting it in competition with Disney’s Newport Bay Club.

Images © Vienna International.

From 5th January 2010, the direct morning service from London St Pancras International and Ashford International will no longer run on Tuesdays or Saturdays except during school holidays, industry journal Travel Weekly has reported.

Eurostar blames the impending cut-back on the need to cut costs due to the recession.

“It’s a reflection of the prevailing economic conditions and particularly a reflection of demand from the UK,” said Eurostar spokeswoman Lesley Retallack. “The exchange rate doesn’t help, and families are having to look at their budgets. Eurostar has to ensure it uses its capacity efficiently and if it can make savings it will. This is very much about being sensible and practising good housekeeping.”

Eurostar added that the services could be reinstated if demand increased again. According to the report, a spokesperson for Disneyland Paris declined to comment on the basis that the cut-backs were decided by Eurostar. Nevertheless, senior vice-president sales and distribution Norbert Stiekema said: “It is due to lack of demand from the UK market, which prefers to use the Friday service.”

All this is a contrast to Summer just last year, when Eurostar actually ran a second direct train to the resort during the Summer months. However, it was only several years ago that the trains went from running certain days only to a full daily operation.

The demand may not be there currently, but hopefully Eurostar will be ready to react as soon as the market changes. With the continuing Euro/Sterling currency problems, there are enough barriers already for guests looking to book from the UK. Other (later) trains are of course available, with a change at Lille, but this swift 2 hour 30 minute service has become a key selling point for the European resort.

Image © Eurostar/Disney.

This was never going to be a fairytale ending. Coming out of the hugely successful two-year 15th Anniversary, being hit by the worst economic crisis, some say, in memory and having no new attractions after a recent period of heavy investment.

However, with attendance up by 100,000 guests and swift cost reductions put in place, Euro Disney SCA appears to have weathered the storm. The damage is this: a net loss of €63m, 3.6% sliced off hotel occupancy and overall revenues down by 7%.

Near-constant discounting by as much as 40% off package prices clearly has taken a toll, as expected, with Hotel and Disney Village revenues being sliced by 8% — that’s a huge €40.9m. Equally, the wake-up call of the economic crisis has clearly made guests reassess their spending, down 5% to €44.22. A €2 dip per person might not seem a lot, but for every person passing through the gates, it contributes heavily towards another €27.6m negative.

The main points of the results are therefore:

• Attendance of 15.4 million with an 87% hotel occupancy rate
• Revenues decreased 7% to € 1,231 million, driven by a decline in guest spending
• Net loss of € 63 million, as lower revenues were partially offset by a 2% reduction in costs and expenses
• Generated Free Cash Flow, ending the year with € 340 million in cash and cash equivalents
• Opening of Toy Story Playland at the Walt Disney Studios® Park in 2010

Yes, you read that right — Toy Story Playland, being officially announced by Euro Disney SCA! So now we can be wholly sure this isn’t the “most committed disinformation campaign ever”. But, as attraction announcements go, it’s a whispered admittance indeed, being detailed later only under the New Generation Festival heading of “update on recent and coming events”:

New Generation Festival

In April 2010, Disneyland® Paris will launch the New Generation Festival, a celebration welcoming the most recent Disney characters into the Parks. Remy from Ratatouille, Princess Tiana from the upcoming Disney animated feature The Princess and the Frog and many more characters arrive at Disneyland Paris. These new characters will be showcased in the Once Upon a Dream Parade, Disney’s Stars ‘n’ Cars and on the Disney all stars express.

During the celebration in summer 2010, the Walt Disney Studios® Park will welcome three new family attractions in Toy Story Playland, inspired by the animated Disney-Pixar feature Toy Story. With oversized decor, guests will have the impression that they’ve been reduced to the size of Andy’s toys as they come to life in Toy Soldiers Parachute Drop, Slinky Dog Zig Zag Spin and RC Racer.

Any other Disney resort would have accompanied this release with concept art or splashy press releases filled with quotes from Imagineers about how this land will redefine the universe. Perhaps we should be glad Euro Disney SCA take such a solemn attitude to new attractions? At least CEO Philippe Gas is excited, and pleased about the group’s performance in the challenging times, as he commented:

“During the fiscal year, we were faced with the most challenging economic environment in our history, which drove certain fundamental changes in consumer behavior. These changes included booking significantly closer to their visits, searching for promotional offers and travelling closer to their homes. As a result, we adapted our offers to address our guests’ changing needs. This decision delivered record park attendance of 15.4 million and an 87% hotel occupancy rate, down from last year but high by industry standards.

We saw our guest mix change, as attendance was driven by French and Belgian markets, offsetting significant weakness from Spain and the United Kingdom. These changes also impacted guest spending and hotel occupancy, lowering our revenues. Throughout the year we also balanced our promise of a high-quality Disney entertainment experience for our guests while managing costs.

The strength of the Disney brand and the attractiveness of our Resort as Europe’s number one tourist destination position us well when the recovery of the economies of our key markets and the leisure and tourism industry occur. We continue to invest in the long-term growth of our Company and we look forward to opening Toy Story Playland, inspired by the popular Disney-Pixar Toy Story characters and films, at the Walt Disney Studios Park in summer 2010.”

The resort was certainly lucky, in fact, to have been hit by this recession just as it was coming out of its most successful years to date. Had this crisis happened any earlier, the result could have been disastrous. As it stands, it’s interesting to look at the figures from this year and those quoted in the report from 2007. It’s not a full-scale slip-up by any means. Damage has been done, but should things begin to improve over the next year it may only lead to a set-back of plans and profits by a few years.

Throwing the €25m of royalty payments to The Walt Disney Company and €15.1m of loan interest onto their debt pile, Euro Disney SCA still paid off their planned debt repayments for the year and plan to pay back a healthy €89.9m more of existing debt in the 2010 financial year.

A taste of what the situation could be if things truly don’t get better comes further into the report, where it is stated:

For fiscal year 2010, if compliance with financial performance covenants cannot be achieved, the Group will have to appropriately reduce operating costs, curtail a portion of planned capital expenditures and/or seek assistance from TWDC or other parties as permitted under the debt agreements.

So, let’s hope that’s not the case. Further reductions in operating costs could almost certainly push the resort to breaking point, losing guests due to poor quality service and experience. On that subject, it’s nice at least to see that this year’s cost reductions added up: Thanks to all those shortened attraction hours, cancelled quality entertainment and other drops in Disney quality, the group managed to cut spending by 2%.

Euro Disney also seem confident of their ability to survive any continued losses in future:

Although no assurance can be given, management believes the Group has adequate cash and liquidity for the foreseeable future based on existing cash positions, liquidity from the € 100.0 million line of credit available from TWDC, and use of the conditional deferrals.

Indeed, that free cash in the group’s pocket now amounts to a not-too-shabby €340.3 million. Whilst it’s certainly good to see the resort has that much of a “buffer” for itself, things could soon get shakey should the group start spending €100 million on a Convention Centre here, or tens of millions on an expensive new attraction there. Just look what happened with the failed opening of Walt Disney Studios Park.

Everything considered, we probably shouldn’t be too disappointed that the dull announcement of Toy Story Playland was the only thing keeping us fans happy (or not, as may be the case for some) in this release. With a date of 2015 set for those new resort developments to near completion, there’s still plenty of time and Euro Disney SCA will likely want to wait a little longer to sign those dotted lines.

Better safe than sorry.

• Read the full 2009 Annual Results here (PDF).
• Read the Walt Disney Company 2009 Annual Report here (PDF).