Arriving in one of the Disney parks can be an overwhelming and bewildering experience for first time visitors, with so much to take in and so much you want to see. Luckily, Disney parks are renowned for superb guest service — everything from the colourful, free park map you pick up as you enter to helpful and multilingual Cast Members on hand throughout the land has been designed with your visit in mind.
Here we've collected together all the main information points, what they're good for and how to find them.
The Park Map is a free colour leaflet with full maps and listings for both Disneyland Park and Walt Disney Studios Park, including all the attractions and restaurants. Even if you've already got to know the parks via our interactive online Disneyland Paris maps, it makes a great souvenir!
Distributed alongside the guidemap is the Programme, often known as a Times Guide at the American parks, which features all the current entertainment and character meet 'n' greet times, plus listings of any attraction closures or updated information. You can also find Closures & Refurbishments online, and even often download the latest Programme as a PDF before you go.
Each park has its own central Information Board (or Tips Board) with accurate live queue times for the top attractions and other helpful daily information such as parade and show times, park opening times and restaurant openings. These tips boards are the most advanced of any Disney parks, updating live electronically direct from the turnstiles with the information conveyed via LCD flatscreens.
You'll also find Cast Members on-hand here to offer any help or advice you need, along with Park Maps and Programmes if you missed them on the way in.
While the Walt Disney Studios Park tips board lists all the attractions in the park, the Disneyland Park board only lists two or three from each land. For that reason, an additional Information Board is also located at the entrance to Discoveryland, dedicated only to attraction opening and wait times for that land, though for some attractions in Fantasyland you'll still need to walk up to the attractions themselves.
The main information points are City Hall in Disneyland Park and Studio Services in Walt Disney Studios Park. These centres have some of very best multilingual Cast Members and are the place to go for help and information plus services such as Restaurant Reservations, Lost & Found, Currency Exchange and Lost Children. They will also deal with feedback and complaints about your visit.
Outside the park gates, the Guest Relations Windows have a slightly different function to the information points above, dealing mainly with ticketing issues and any problems you might have before or after your visit to the park. You can also purchase Park Tickets and Annual Passports at the two windows, which are sometimes used as the main ticket sales points on less busy days.
Disney resort employees are known as Cast Members, since they're an active part of the unfolding, live-action adventure you're stepping into. They're always ready to help throughout the resort, forming one of the best guest services teams in all of Europe.
All Cast Members at Disneyland Paris speak at least two languages and almost all will be able to help with at least limited English. Nevertheless, it's often appreciated if you at least try to begin with a little French — "Bonjour", "Merci" — even if it turns out the Cast Member you're talking to is from the UK!