Disabilities at Disney
Disney memories available for all
The magic of Disney should be available everyone - whatever nationality, old or young, big or small - it's all about having a good time together, with no-one being left out. With this in mind, it's no surprise that the resort, arguably Disney's most modern, is by far one of the friendliest and most welcoming places to visit for guests with disabilities.
The whole of Disneyland Resort Paris has been created and developed with the aim of being accessible to the entire disabled community and to promote full integration to the general public.
In almost all cases, attractions, restaurants and boutiques are accessible to all, and there are some handy services available to make your stay as easy as possible...
This excellent guide to the whole resort features everything you need to know about visiting with a disability, from general park information to which attractions are particularly suitable for guests with certain disabilities.
Guides to both parks are included, with full listings of restrictions and recommendations. The guide is highly recommended and is available from City Hall in Disneyland Park, Studio Services in Walt Disney Studios and from the reception of all Disney Hotels. It may also be available to order through your local Disneyland Resort Paris booking hotline.
All the car parks of Disneyland Resort Paris have places reserved for guests with reduced mobility. When you arrive at the Disney Parks guest car park, ask for the special reserved area, close to the Disney Park entrances.
All Guests with Disabilities
Guests Requiring Wheelchairs
Guests with Hearing Impairments
Guests with Visual Impairments
Guests with Mental Disability
As soon as you arrive at the park, go to City Hall or the Guest Relations Window with the people accompanying you. A Cast Member will advise you as to which attractions are the most easily accessible and will provide you, if required, with an Assisted Access Card, facilitating your access to attractions and to be used exclusively within Disneyland Park. Since some queue lines are not wheelchair-accessible, special entrances are provided.
The Assisted Access Card is reserved for disabled guests (except for guests with temporary disabilities), and allows holders and up to three companions to use these special entrances. It does not entitle you to priority access to attractions and shows. Cast Members at the attractions will tell you which entrance is reserved for you. For technical reasons, not all attractions at Disneyland Park are accessible to disabled visitors.
Walt Disney Studios Park
To promote maximum integration of disabled guests, all queue lines in this modern Disney Park are wheelchair-accessible. For access to attractions, all visitors are invited to take the same route. However, people whose disability is incompatible with these routes, can obtain an Assisted Access Card from Studio Services for use exclusively within Walt Disney Studios Park. It does not entitle the holder to priority access to attractions, but it allows the disabled visitor to wait outside the queue line, usually at the boarding area, while the rest of the accompanying group wait in the usual line. Due to the nature of most of the park's attractions, however, this system is rarely used.
Certain attractions can accommodate only a limited number of Guests with disabilities at the same time. For everyone's comfort, we strongly recommend dividing your group into as many small groups as possible. For the comfort and safety of everyone, in the event of large attendance, Cast Members at certain attractions may ask you to return later.
Certain places along the Parade Routes in both Disney Parks are reserved for guests with wheelchairs. It is advised you arrive as early as possible, as these spaces can become full during busy seasons.
In Disneyland Park: At "it's a small world", Central Plaza and City Hall.
In Walt Disney Studios Park: Near Disney Studio 1 and opposite Moteurs... Action!.
All major show theatres in the two Disney Parks feature places reserved for guests with wheelchairs, clearly marked with the usual wheelchair symbol. If you require assistance in finding a place to watch, don't hesitate to ask the nearest Cast Member.
Since the Disney Characters often attract large crowds of eager guests, it can sometimes be hard for you to get close to them. Don't hesitate to ask the Cast Member accompanying the character for assistance. It is particularly advisable to wait for the scheduled appearances - times and locations of which can be found here.
The bars, shops, restaurants and attractions of Disney Village are all wheelchair-accessible and adapted to meet the needs of guests with disabilities, but also note:
Buffalo Bill's Wild West Show
There are places reserved for guests in a wheelchair, ask immediately upon arrival. The show is not recommended for those with asthma or breathing problems.
Menus in Braille (French and English) are available.
All cinemas are wheelchair-accessible and five are equipped with audio induction loops for the hearing impaired.
Not suitable for guests requiring wheelchairs, due to the size of the capsule and safety barrier height.
The six main Disney Hotels have rooms adapted to meet the needs of Guests with reduced mobility. These rooms have larger bathrooms (equipped with hand rails and a raised toilet), door viewer at wheelchair height and a double bed.
Specially adapted minibuses are available to transport guests with reduced mobility between the Disney Parks and Disney Hotels. Request this service at the reception desk of your Disney Hotel, City Hall or Studio Services.